Wiles Studios – Salon Policies

Dear valued guest,

Wiles Studios is dedicated to providing exceptional service for all of our guests.  In order for us to work effectively, we have to put a number of important policies in place.  We kindly ask that all our guests read, understand and adhere to our policies.   

Your cooperation and understanding mean the world to us. It ensures a seamless experience for all our clients and helps us maintain the high-quality service you deserve. Thank you for being a part of our community and for your mindfulness.

We look forward to seeing you soon.

Pre-Payment Policy

We would like you to be aware that all guests will be asked to pay a deposit to secure their appointment slot.

Sadly, last-minute cancellations and no-shows have a significant impact on our business. If you do not show up for your appointment or do not give us at least 48 hours' notice, it becomes impossible for us to fill your appointment slot.   So, please do not be offended if we ask you to pre-pay for your service.  If you fail to show up or you cancel without giving the appropriate notice period, you will forfeit your deposit.

Those who have booked in for a Cleanse Cut & Finish will be asked to pay the full amount.  If booked in for a Colour service, we will ask you for a £50.00 deposit.

Cancellation Policy

We deeply value your time and commitment, as well as that of our other cherished clients. Understanding the dynamics of everyone's lives, we kindly request adherence to our cancellation policy so we can best serve everyone:

Changes & Cancellations

  If life's curveballs come your way and you need to reschedule, cancel, or alter your services, please provide us with at least 48 hours or two working days’ notice. Without this grace period, a cancellation fee equal to the full-service value will be incurred. To secure any future appointments, a full pre-payment will be kindly requested. 

Friendly Reminders

We're here to help you remember! As a gesture of care, we'll send you a confirmation text message or email three days before your scheduled appointment. However, it's essential to remember your appointment details and keep us updated on any changes in your contact information.

Note for Early Week Appointments

Our doors may be closed on Sundays and Mondays, but we're always thinking ahead. If you have appointments set for a Tuesday or Wednesday and need to adjust, we kindly ask that you reach out by the preceding Saturday. Please refrain from leaving messages on Sundays or Mondays, as our phone lines aren't manned on these days, and we wouldn't want to miss your important call.

Why the 48 Hours?

Providing notice allows us the opportunity to fill the slot, ensuring another client can benefit from our services.

Rebooking Discounts

Book your next appointment at Wiles Studios before you leave and we'll give you up to 20% off your next visit.  However, if you cancel or rearrange your rebooked appointment, or extend your rebooked appointment by a few weeks, we will be unable to honour your discount.  You also cannot use this discount in conjunction with any other offers or promotions. 

The 20% discount is available for:

Ladies who re-book in 10 weeks from their last appointment will receive 10% off
Ladies who re-book in 8 weeks from their last appointment will receive 15% off
Ladies who re-book in 6 weeks from their last appointment will receive 20% off

Hair Colour Allergy Alert Testing

If you haven't had a colour service at Wiles Studio or it's been more than six months since your last colour service with Wiles Studios then we will need to carry out an Allergy Alert Test (skin test) at least 48 hours prior to your service. This will only take a few moments of your time but is a manufacturer's requirement and therefore is essential if you're having a colour. After we have performed a skin test, we will be able to book your colour service appointment. Please read our Colour Responsible Policy which gives you options with regards to the Allergy Alert Test HERE.