Frequently Asked Questions

Click the relevant topic below for help with your query.

Booking an Appointment
Your Hair Service
Finding The Right Stylist
Colourstart Passport FAQs
When does Wiles Studios open?
How can I book a hair appointment at Wiles Studios?
Do you have late night openings?
Can I book an appointment via email?
Do you offer cutting & styling at your Northampton salon?
Can I have balayage or ombre hair colour at Wiles Studios?
Do you offer hair consultations?
Do you offer barber haircuts for men?
Which stylist is right for me?
How much do you charge for a cut & blow dry?
Are you the best hairdressers in Northampton?
Do you have lots of five star customer reviews?
What is an AAT?
Why do I need a skin test?
How often will I need an Allergy Alert Test (skin test)?
I have been colouring my hair for years. Why do I need a skin test?
How much is Colourstart and where do I buy it?
Who do I have to pay for the Colourstart patch test?
Does Wiles Studios recommend we use the Colourstart Passport to screen for allergies?
Is the Colourstart Passport suitable for everyone?
I'm taking medication. Will this affect the result of my skin test?
When should I take the Allergy Alert Test?

We love welcoming clients old and new into Wiles Studios in Northampton. You can see our opening times here.

It's very easy to book a hair appointment at Wiles Studios. You can call us on 01604 604042 or book online here.

We open late on Wednesday & Thursday. Check out our opening times for full details.

Feel free to use our email address which is but please bear in mind that you may get a faster response if you book online (fast, easy & secure booking) by calling Wiles Studios on 01604 604042.

Our stylists are highly trained and experienced in cutting and styling hair. We can create a wide range of looks including short chic haircuts, mid-length styles, bobs and lobs, and long hairstyles for women. We also offer a haircutting and styling service for men.

Yes. Our highly trained hair colour technicians are experts in balayage and ombre hair colour. Find out more about balayage.


Yes, we offer free hair consultations to help you find the perfect haircut, style or colour for you. During a detailed hair consultation we will analyse your hair, discuss your daily hair routines and come up with some ideas of hairstyles and colours that will suit you.

We are a unisex salon offering haircutting and styling for men and women. Find out more about our men's hair services.

All our stylists are highly trained but some have more experience than others which is reflected in their job titles and our pricing structure. If you are looking for a complex hair colour such as balayage, ombre or even a colour correction, we recommend you book in with one of our more experienced colourists. If you are unsure, please call the salon on 01604 604042 and we can help match the right stylist to your hair needs.

Our prices vary depending on which level of stylist you choose and whether you are booking in for a trim or a restyle. Follow the link to view our ladies hair prices and our men's hair prices.

Our clients tell us we are the best hair salon in Northampton because we offer such a great range of hair services as well as five star customer service.

We are the top hairdressers in Northampton and have dozens of five star salon reviews from delighted guests. You can read some of our reviews here to find out why we are the number one salon in Northampton for cutting, styling and hair colour.

AAT stands for Allergy Alert Test - but you may also know it by 'skin testing' or 'patch testing'.  This is a quick test that checks for allergic reactions or sensitivities to the hair colour products we use.  Wiles Studio follows a Colour Responsible Policy for the safety and peace of mind of our clients and team members.  

Reactions to hair colour can be serious and even life threatening. There are strict guidelines from manufacturers, insurers, industry bodies and the MHRA around using hair colour. We want to give our clients peace of mind so you can safely enjoy your visit to Wiles Studios in Northampton.

You will need to have an Allergy Alert Test every six months. You will also be advised of this during your hair colour consultation with one of our hair experts - or via your Colourstart Passport if you choose this option. In particular, the following people MUST have a skin test:

  • Individuals who have had Coronavirus.
  • Individuals who have had the Coronavirus vaccine.
  • People who have coloured their hair at home.
  • Those who have not visited the salon for 6 months or longer.
  • Clients who are new to Wiles Studio and would like their hair coloured.

People can become sensitive to hair colour for many different reasons and at different stages in their lives.  That is why it is so important we continue to monitor for any possible reactions to the hair colour products we use.  Rest assured that Wiles Studios is committed to your safety and use only the best products and methods for hair colouring. It is also worth noting that the following people MUST have a skin test:  Individuals who have had Coronavirus. Individuals who have had the Coronavirus vaccine. People who have coloured their hair at home. Those who have not visited the salon for 6 months or longer. Clients who are new to Wiles Studio and would like their hair coloured.  

It is free to sign up to the Colourstart app.  Once you have answered the screening questions, your 'Colourstart Passport' will tell you whether you need to take a skin test.  The Colourstart test costs £15 and can be bought from Colourstart

Colourstart has been classed as a medicine by the Medicines and Healthcare Products Regulatory Agency.  By law, medicines have to be charged for. The Colourstart test costs £15. You can purchase this via Colourstart.

If you wish to proceed with Colourstart, please download the Colourstart Passport app

It is also worth noting that Wiles Studios offer a free in-salon allergy alert test which must be carried out at least 48 hours before your hair colour appointment.

The choice is entirely yours.  The benefits of the Colourstart Passport include:

  • If you are travelling and need to use a different salon, you can share your Colourstart Passport results with your new salon.
  • You do not need to wait 48 hours to have a skin test.  Once you have taken the Colourstart test,  your results will be visible on your Colourstart Passport.
  • You can use the Colourstart Passport to show if you have an allergy to other colour services e.g. brow colouring.

Do not use the Colourstart skin test if you:

  • suspect or know that you are allergic to PPD or any of the other ingredients of this medicine
  • have active dermatitis on your skin (e.g. redness, swelling, itching)
  • have previously experienced an allergy to hair colourant
  • are pregnant or breast-feeding
  • are taking oral or topical steroids or immunosuppressant medicines
  • have a black henna tattoo, or had a reaction to a black henna tattoo.

Medication may vary your reaction to hair dyes. Some will make you hypersensitive; others may suppress your existing hypersensitivity. Please mention any changes in medication to your hair colour expert at least two days before your appointment so we can test for possible allergies. 

If you have having your Alert Allergy Test at Wiles Studio, please pop in at least 48 hours prior to your colour appointment where we will do a quick skin test.  If you are having the Colourstart patch test, you will need to carry out the test five days before your colour appointment.