Store Returns Policy

Thank you for shopping at Christian Wiles Hairdressing. We hope you love the products you’ve ordered. However, if you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 14 days of the original purchase of the product. To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The product is in its original packaging
  • The product has not been used or damaged
  • You have the receipt or proof of purchase

Please note products that do not meet these criteria will not be considered for a return.

If you choose to return items for reasons other than defective goods you will be required to arrange and pay for the return of the items to us.

All returns must be pre-approved so please send an email to before you send the product back.  Once approved, the product/s should be returned to the below address:

Christian Wiles Hairdressing
1 St Edmunds Street

Received An Incorrect Item?

We have high standards when it comes to packaging your order, but mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. We will endeavour to resolve your query with speed, ease and with minimal inconvenience. Please send an email to 

Received A Damaged Item?

We take care to prevent any damage to your goods during transit but please accept our apologies if you have received a damaged item.  We ask that you do not refuse delivery. Instead, accept the goods and contact us immediately at Please attach any pictures you have of the damaged item. We will then review the details and offer the best resolution to resolve your query.

Your Statutory Rights

Our Returns Policy does not affect your statutory rights.  For more information about your other statutory rights, please visit the UK Government’s website at or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at